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The businesses proving that small is beautiful - Oxford Mail

Tuesday, October 29, 2013

Tony and Amanda Timmer of the Feathered Nest Country Inn celebrate being shortlisted in the Beautiful South Award. Competing with the big boys is one of the major pressures facing small businesses. But eight small county firms have now been recognised for their success and believe they can still thrive in the company of bigger rivals. They have been shortlisted for this year’s Beautiful South Awards.

The awards celebrate the best in tourism and hospitality and the 16 winners will be announced on Wednesday, November 27 at The Felbridge Hotel, near Gatwick, West Sussex.The eight said the key to their success was hard work, not resting on their laurels, listening to complaints and building on their successes.

Tony Timmer, who owns The Feathered Nest pub, in Nether Westcote, West Oxfordshire, has been nominated for three awards:
Outstanding Customer Service, Flavour of the South East and Tourism Pub.

He said: “I would put our success down to sheer hard work and belief in our product. “It starts with having excellent customer service.” He said that simple presentation issues like the pub sign and quality of the car park make a vital impression. He said: “If you don’t get those things right, people won’t come through your door. “They are all tremendously important to the customer’s perception of your premises. “Then of course we need to make sure we look after our customers properly as they are spending their hard-earned cash. Read Oxford Mail online.

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